AD Help Desk

Support:

Please refer to the frequently asked questions Frequently Asked Questions before submitting a support request

If the FAQ doesn't answer your question or you just want to leave some feedback, send email to support@adhelpdesk.com.

What is AD Help Desk?

AD Help Desk is an iPhone/iPod touch application that allows secure password reset and account modification of user accounts stored in Microsoft's Active Directory. AD Help Desk is focused specifically upon the kind of tasks that are most common for help desk employees streamlining those workflows so that they take only a few seconds to complete. A brief demo can be seen below:

Only the most important operations and information are shown in the interface. The password can be reset with the touch of a button. The few bit of user information shown are directly related to the tasks at hand such as when the password was last set, and what time the account became locked. To unlock the account all that is needed is the touch of a button.

The following tasks can be accomplished with AD Help Desk

• Password Reset
• Forcing password reset at next login
• Finding locked accounts
• Unlocking accounts
• Disabling accounts
• Enabling disabled accounts

Where can I get AD Help Desk?

You can find AD Help Desk Lite and AD Help Desk in the Apple iTunes App Store. Click on one of the previous links to launch iTunes and to the appropriate App Store page.

AD Help Desk can be purchased for $4.99 US. Try out AD Help Desk Lite free of charge. AD Help Desk Lite has all the features of the full version for a limited trial period. After the trial period has expired the AD Help Desk will continue to run with a limited set of features.